Privacy Policy

1. Who we are

PicaFlic is a product developed by OMOM, a software development company based in Leicester, England. If you have any questions about this policy, contact us at omomgeneralenquiries@omom.uk.

2. Information we collect

When you use PicaFlic or submit an enquiry through our website, we may collect the following information:

• Name and email address (when you contact us or register)
• Messages and content you create within the app (chats, reviews, event details)
• Usage data such as features used and time spent in-app
• Device information including operating system and app version

3. How we use your information

We use the information we collect to:

• Provide and improve the PicaFlic service
• Respond to enquiries and support requests
• Send service-related communications (no marketing without your consent)
• Understand how users interact with the app to improve features

4. Data sharing

We do not sell your personal data. We may share data with trusted third-party service providers who help us operate PicaFlic (such as hosting and analytics), but only to the extent necessary and under strict confidentiality agreements. We may disclose data if required by law.

5. Data retention

We retain your personal data for as long as your account is active or as needed to provide the service. You may request deletion of your data at any time by contacting us at omomgeneralenquiries@omom.uk.

6. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data
• Object to or restrict processing of your data
• Data portability

To exercise any of these rights, contact us at omomgeneralenquiries@omom.uk. We will respond within one month.

6a. Right to complain

You have the right to lodge a complaint with the UK's data protection supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113. We would appreciate the opportunity to address any concerns directly first — please contact us at omomgeneralenquiries@omom.uk.

7. Cookies

PicaFlic may use essential cookies to maintain your session and preferences. We do not use advertising or tracking cookies without your explicit consent.

8. Changes to this policy

We may update this privacy policy from time to time. We will notify users of significant changes via the app or email. Continued use of PicaFlic after changes constitutes acceptance of the updated policy.